EXACT COMMERCE OEM WARRANTY STATEMENT
We warrant the goods sold to be free from defects in material and workmanship under normal use and service for one year from date of invoice. Under this warranty, our obligation shall be limited to replacing or repairing any goods deemed defective beginning immediately after delivery to the original purchaser. The determination of action is the sole responsibility of Exact Commerce.
This warranty does not cover any COM, COL, and/or other customer provided applications. Our warranty does not apply to any damage caused by shipping, misuse, abuse, or ordinary wear and tear. We do not cover the loss of use or loss of revenue with our warranty. Alterations of any type to the product by the consumer will void the warranty.
To submit a claim for warranty you need to provide the following information for review:
Force Majeure: Unforeseeable circumstances or events. Neither party shall be liable for any failure to make or accept deliveries arising out of compliance with any law, ordinance, regulation, ruling, order or other governmental action, or arising out of “Acts of God”; fire, flood, severe weather conditions, or epidemics. We shall not be held responsible for strikes or labor disputes, equipment failure, delays in transportation, war, acts of terrorism, riots, or any other similar circumstance beyond the control of the party.
Exact Commerce USA, Inc. manages sales, marketing, logistics, and distribution for our China factory, Exact Wood, as well as our sourcing channel, Exact-Taipei. We offer several programs to match the needs of our customers, including direct containers, cross dock and warehouse programs. We distribute through our (2) warehouses located in Collierville, TN and High Point, NC. With a skilled labor force of 1,000 employees worldwide and 30+ years of manufacturing and sourcing experience, EC-USA has become one of the foremost suppliers in the residential and hospitality furniture industry, and the billiards industry. We have earned our reputation by providing excellent value, superior service, quality products, and on-time delivery.